zk567 Privacy Policy — How We Handle Your Data

1 Introduction

zk567 ("the Platform", "we", "us" or "our") takes the privacy of its players seriously. This Privacy Policy explains how we collect, store, use and protect the personal information of players who access zk567 — Pakistan's online gaming and sports betting platform available at zk567.vip.

We understand that handing over personal details when registering for any online platform requires trust. Our commitment is to use your data only for the purposes set out in this policy, to protect it with appropriate security measures and to be straightforward with you about how it is handled at every stage.

This policy applies to all personal data processed in connection with your use of the zk567 website, mobile browser experience, account management, deposits, withdrawals, gameplay and customer support interactions. It applies whether you are a registered player or simply browsing the platform before registering.

Please read this policy carefully alongside the Terms and Conditions and Responsible Gaming policy, both of which form part of your overall agreement with zk567.

2 Personal Data We Collect

The specific data we collect from you depends on how you interact with zk567. The main categories of personal information we collect are described below.

Category	Examples	When Collected
Registration Data	Full name, date of birth, username, password, email address, mobile number	During account registration
Identity Verification	CNIC number, copy of CNIC or passport, selfie or photo for liveness check	During KYC verification process
Payment Data	JazzCash account number, Easypaisa number, Raast ID, bank account details, card details (masked)	When depositing or withdrawing
Gameplay Data	Bet history, game sessions, stakes, winnings, casino game activity, sports betting markets	During platform use
Device & Technical	IP address, browser type, operating system, device model, session timestamps	Automatically on site visit
Communications	Support chat transcripts, emails sent to us, feedback submitted	When you contact support
Preference Data	Language settings, notification preferences, favourite games	When you update account settings

We only collect data that is genuinely necessary for the purposes described in this policy. We do not collect sensitive personal information beyond what is required for identity verification, and we do not collect data about your religious beliefs, political views or similar sensitive categories.

3 How We Collect Your Data

We collect your personal data through the following channels:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or update your account settings.
• Automatically — when you use the zk567 platform, certain technical data such as your IP address, device type, browser and session information is recorded automatically through server logs and cookies.
• From third-party service providers — identity verification partners may provide us with the result of checks conducted against your submitted documents. Payment processors may confirm transaction status and account ownership details.
• From fraud prevention systems — we work with third-party fraud detection services that may cross-reference your data against known fraud indicators to protect both you and the platform.

We do not purchase personal data lists from data brokers or other third parties, and we do not collect data from your social media profiles without your explicit involvement.

4 Why We Use Your Personal Data

The personal data zk567 collects is used for the following specific purposes:

• Account management — to create, maintain and secure your player account on zk567.
• Identity verification — to confirm you are who you say you are, that you meet the minimum age requirement of 18 years, and to satisfy our know-your-customer (KYC) obligations.
• Payment processing — to process deposits in PKR via JazzCash, Easypaisa, Raast, bank transfer and card payments, and to process withdrawal requests back to your verified payment method.
• Platform operation — to provide access to casino games, live casino, fish games, sports betting (including cricket, PSL, T20, football and esports markets) and all other platform features.
• Customer support — to respond to your queries, resolve disputes and provide assistance with account issues.
• Fraud prevention and security — to detect and prevent fraudulent activity, money laundering, multi-accounting and other violations of our Terms and Conditions.
• Responsible gaming — to monitor gameplay patterns that may indicate problem gaming behaviour and to action self-exclusion or limit requests you have made.
• Legal compliance — to meet any legal obligations applicable to our operations.
• Platform improvement — to analyse how players use the platform so that we can improve the experience, fix bugs and develop new features.
• Marketing communications — to send you information about bonuses, promotions and offers on zk567 where you have opted in to receive such communications. You can opt out at any time.

5 Legal Basis for Processing

We process your personal data on the following legal grounds depending on the type of processing involved:

• Contractual necessity — processing required to fulfil the contract between you and zk567, including account creation, payment processing and platform access.
• Legal obligation — processing necessary to comply with applicable legal requirements, including identity verification and anti-money laundering obligations.
• Legitimate interests — processing carried out for our legitimate business interests, such as fraud prevention, platform security and service improvement, where those interests are not overridden by your rights.
• Consent — where we rely on your consent, for example for marketing communications. You may withdraw consent at any time by updating your notification preferences in your account settings or by contacting support.

6 Who We Share Your Data With

zk567 does not sell, rent or trade your personal data to any third party. We share your data only where it is necessary for the operation of the platform, with the following categories of recipients:

• Payment processors — JazzCash, Easypaisa, Raast, partner banks and card payment processors receive the payment details necessary to process your transactions. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers — third-party KYC service providers receive copies of your identity documents to carry out verification checks on our behalf.
• Fraud prevention services — specialist fraud detection providers may receive limited data such as IP address, device fingerprint and transaction patterns to help identify and prevent fraudulent activity.
• Game software providers — providers of casino games, live casino studios and fish game titles operate their software on or within the zk567 platform. Gameplay data relevant to game operation is processed by these providers. All game providers are contractually required to protect player data.
• IT and infrastructure providers — hosting, cloud storage and cybersecurity providers who support the technical operation of the zk567 platform. These providers act under strict data processing agreements.
• Legal and regulatory authorities — we may be required to disclose personal data to law enforcement or other authorities where required by law, court order or where there is a reasonable suspicion of criminal activity.

All third parties who receive personal data from zk567 are required to handle that data in accordance with applicable data protection obligations. We do not allow third-party service providers to use your data for their own purposes beyond those specified in their service agreement with us.

7 How Long We Keep Your Data

We retain your personal data for as long as your account is active and for a reasonable period afterwards to meet our legal, compliance and business obligations. In general:

• Account data is retained for the duration of your account and for a minimum of five years following account closure, in line with standard anti-money laundering record-keeping requirements.
• Transaction records including deposit and withdrawal history are retained for a minimum of five years from the date of each transaction.
• Identity verification documents are retained for the duration of your account and for the legally required period following account closure.
• Support communications are retained for three years from the date of the most recent interaction in that thread.
• Technical logs including IP addresses and session data are typically retained for twelve months unless a specific security or legal reason requires longer retention.

When personal data is no longer required for any legitimate purpose, it is securely deleted or anonymised so that it can no longer be linked to you.

8 How We Protect Your Data

zk567 takes the security of player data seriously and applies a range of technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption in transit — all data transmitted between your device and the zk567 platform is encrypted using TLS (Transport Layer Security).
• Encryption at rest — sensitive data stored on our systems is encrypted at rest using industry-standard algorithms.
• Access controls — access to personal data within the zk567 organisation is strictly limited to staff who need it to perform their job functions. All access is logged and audited.
• Password security — account passwords are stored as cryptographic hashes and are never stored or transmitted in plain text.
• Fraud monitoring — automated systems continuously monitor for suspicious activity patterns that may indicate a security breach or account compromise.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — please use a strong, unique password for your zk567 account and never share your login credentials with anyone.

9 Cookies and Tracking Technologies

zk567 uses cookies — small text files stored on your device — and similar tracking technologies to operate the platform, maintain your session and understand how players use the site. The main types of cookies we use are:

• Essential cookies — these are required for the platform to function. They keep you logged in during a session and remember your basic preferences. You cannot opt out of essential cookies without the platform ceasing to work correctly.
• Analytics cookies — these help us understand which parts of the platform are most used, where players encounter issues and how we can improve the experience. Analytics data is aggregated and is not used to identify individual players.
• Functionality cookies — these remember your settings such as preferred language or favourite game categories so you do not have to set them again each time you visit.
• Security cookies — these help us detect and prevent fraudulent activity by recognising trusted devices and flagging anomalous login patterns.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the zk567 platform. Detailed information on managing cookies is available in your browser's help documentation.

10 Your Privacy Rights

As a player on zk567, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team at [email protected].

Please note that some rights are subject to exceptions. For example, we may be required by law to retain certain records even if you request deletion. Where this is the case, we will explain the reason when responding to your request. We aim to respond to all data rights requests within 30 days.

If you have opted in to marketing communications from zk567, you can unsubscribe at any time by updating your notification preferences in your account settings or by contacting our support team.

11 Children and Minors

zk567 is an adult platform intended exclusively for players aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a player has registered using false age information and is under 18, the account will be immediately suspended and all personal data associated with it will be deleted in accordance with our data retention procedures, except where retention is required to process a refund.

If you believe that a minor has created an account on zk567, please contact our support team immediately so that we can investigate and take appropriate action.

12 Third-Party Links

The zk567 platform may occasionally contain references to third-party services such as payment providers. If you follow a link to any third-party website or service, please be aware that those sites have their own privacy policies. zk567 has no control over the content or privacy practices of third-party sites and accepts no responsibility for them. We recommend reviewing the privacy policy of any third-party service before providing them with your personal information.

13 Changes to This Privacy Policy

zk567 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform features. When we make changes, we will update the "last updated" date at the top of this page. Where changes are material — meaning they significantly affect how we use your data or your rights — we will take reasonable steps to notify registered players, for example via an on-screen notice on next login.

We encourage you to review this policy periodically. Your continued use of the zk567 platform after an updated policy has been published constitutes your acceptance of the revised terms. If you disagree with any changes, please stop using the platform and contact support to request account closure.

14 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data, please contact the zk567 privacy team using the details below. We take all privacy enquiries seriously and will respond as promptly as possible.